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This Tourism Office has a Category II classification and belongs to the Pyrénées-Atlantiques, Aquitaine and France tourism office networks.

The Cœur de Béarn Tourism Office promises to:
  • Offer an easily accessible information and welcome space,
  • Simplify your research,
  • Provide furniture to sit on, 
  • Provide free information regarding the local touristic offer,
  • Provide free Wi-Fi access,
  • Display and circulate its opening hours in two foreign languages at least,
  • Be open at least 240 days per year, Saturdays and Sundays included, during touristic and celebration periods,
  • Answer mail from guests all year round,
  • Insure a permanent welcome service provided by staff speaking two foreign languages at least,
  • Insure tourist maps, plans and guides are available in a printed format,
  • Provide a trilingual website.
  • Circulate tourist information on a printed format in two foreign languages for the following :
    • All classified tourist accommodation, including at least the establishment’s name, postal address, email, website, phone number and ranking,
    • Monuments and cultural, natural or leisure tourist sites which include rates, public opening hours and periods, website link, postal address and phone number,
    • Events and activities,
    • Emergency numbers.     
  • Update all its touristic information annually,
  • Display emergency numbers outside,
  • Present all of the qualified offer for all of its clienteles,
  • Handle your complaints and measure your satisfaction,
  • Provide a travel consultant,
  • Insure that the local tourist offer information is reliable and current.