This Tourism Office has a Category II classification and belongs to the Pyrénées-Atlantiques, Aquitaine and France tourism office networks.
The Cœur de Béarn Tourism Office promises to:- Offer an easily accessible information and welcome space,
- Simplify your research,
- Provide furniture to sit on,
- Provide free information regarding the local touristic offer,
- Provide free Wi-Fi access,
- Display and circulate its opening hours in two foreign languages at least,
- Be open at least 240 days per year, Saturdays and Sundays included, during touristic and celebration periods,
- Answer mail from guests all year round,
- Insure a permanent welcome service provided by staff speaking two foreign languages at least,
- Insure tourist maps, plans and guides are available in a printed format,
- Provide a trilingual website.
- Circulate tourist information on a printed format in two foreign languages for the following :
- All classified tourist accommodation, including at least the establishment’s name, postal address, email, website, phone number and ranking,
- Monuments and cultural, natural or leisure tourist sites which include rates, public opening hours and periods, website link, postal address and phone number,
- Events and activities,
- Emergency numbers.
- Update all its touristic information annually,
- Display emergency numbers outside,
- Present all of the qualified offer for all of its clienteles,
- Handle your complaints and measure your satisfaction,
- Provide a travel consultant,
- Insure that the local tourist offer information is reliable and current.
